Responsible Gaming Policy

bonus bets— Responsible Gaming at —
Keep It Fun, Keep It in Control

Responsible gaming isn't just about following rules — it's a conscious decision to protect your own wellbeing. bonus bets firmly believes that gaming should be a source of enjoyment, not stress. Know your limits and look after yourself.

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Safe Gaming Checklist
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Have you set a budget?
Have you set a time limit?
Playing for fun?
Can you accept a loss?
Are you spending quality time with family?
All "Yes" means you're gaming safely!
01 What Is Responsible Gaming?

Responsible gaming means treating gaming as a healthy, enjoyable form of entertainment — one where you remain fully in control. bonus bets believes that online gaming is truly rewarding only when it fits alongside your other responsibilities and financial reality.

Many players in Bangladesh enjoy gaming as a form of entertainment. But sometimes, without realising it, it can develop into a habit that becomes difficult to control. bonus bets understands this deeply, and we are committed to ensuring a responsible gaming environment for every one of our users.

Responsible gaming doesn't mean you can't play. It means playing at the right time, within the right limits, and with the right mindset. Building a culture of responsible gaming at bonus bets is one of our core goals.

Remember: gaming is always meant to be entertainment. It should never be seen as a source of income, and chasing losses with more bets is never the answer.

02 Our Responsible Gaming Principles

Bonus bets follows a set of core principles to foster a healthy gaming environment. These aren't just company values — we want every player to apply them in their own lives too.

  • Entertainment First: Gaming is always meant to be fun. The goal is to enjoy the experience — not to focus on winning or losing.
  • Bet Within Your Means: Only bet what you can afford to lose without it affecting your daily life.
  • Time Awareness: Set a time limit for your sessions and stick to it. Avoid long, extended sessions.
  • Why Your Mindset Matters: If you're feeling down, angry, or frustrated, take a break from gaming.
  • Don't Chase Losses: Chasing losses with bigger bets is extremely risky.
  • The Courage to Ask for Help: If you're struggling, seek help right away — it's not a sign of weakness, it's the smart thing to do.

Never gamble with borrowed money or funds you can't afford to lose. Keep gaming expenses separate from your household budget.

03 Self-Control Tools

Bonus bets provides a range of practical tools to help you stay in control of your gaming. Use them to create a responsible gaming environment that works for you.

Tool Name How It Works Active Hours Status
Deposit Limit Set daily, weekly, or monthly deposit caps Instant Active
Session Timer Sends automatic alerts after a set period of time Instant Active
Reality Check Reminds you at set intervals how long you've been playing Instant Optional
Cooling-Off Period Account temporarily suspended for 1–6 weeks Within 24 hours On Request
Self-Exclusion Long-Term Account Closure (6 months–5 years) Within 24 hours On Request
Loss Limit Blocks further betting once you reach a set loss limit Instant Active

To activate these tools, contact the bonus bets support team or go to your account settings. Lowering a limit takes effect immediately, while increasing a limit takes effect after 24–48 hours.

04 Possible Warning Signs

Gaming problems often develop gradually. If you notice any of the following signs in yourself or someone close to you, it may be an important signal that greater awareness around responsible gaming is needed.

Financial Pressure

You're struggling to pay bills, or you're borrowing money to fund your gaming.

Loss of Time Control

You're spending much more time gaming than you planned.

Emotional Distress

Feeling restless, irritable, or anxious when you're not playing.

Relationship Strain

It's causing tension with family or friends.

Hiding Behaviour

Not being honest with your family about your gaming habits.

Urge to Chase Losses

You feel the urge to bet again immediately after a loss.

If any of the above signs appear regularly, seek help without delay. It's not a sign of weakness — it's a sign of awareness.

05 Self-Assessment Questionnaire

Be honest with yourself. Think through the questions below. If most of your answers are "yes", reach out to the bonus bets support team.

Ask Yourself
1 Are you playing beyond your set budget?
2 Is gaming affecting your work or studies?
3 Are your family or friends worried about your gaming?
4 Do you feel restless or irritable when you lose?
5 Do you find it hard to take a break from gaming?
6 Have you ever placed bigger bets to try to win back money you lost?
7 Do thoughts about gaming creep in even during sleep or meals?
If you answered "Yes" to 3 or more questions, please contact our support team.
06 Steps to Getting Help

If you notice a problem, don't wait — take action. bonus bets is always here for you. Follow the steps below.

1
Acknowledge

Start by acknowledging to yourself that there's a problem. It's the hardest step, but also the most important one.

2
Take a Break from Playing

Activate a cooling-off period or self-exclusion on your account. Use this time to reset and regroup.

3
Tell Someone You Trust

Talk to a family member or a trusted friend. Don't fight this alone — reach out for support.

4
Contact bonus bets Support

Our support team is always ready to provide the right tools and guidance.

5
Seek Professional Help

If needed, consult a mental health professional. Gaming addiction is a recognised condition and is treatable.

07 Protection of Minors

Bonus bets is strictly for individuals aged 18 and above. Protecting minors from gambling is a responsibility we take seriously.

  • Age verification is mandatory at the time of registration.
  • Use a password or biometric lock on your device.
  • Never leave your account logged in on devices that children have access to.
  • As a parent, install parental control software on devices your children use.
  • If you have any suspicions, notify our support team right away.

If we receive information that a minor is using a bonus bets account, that account will be suspended immediately.

08 Contact Us

The bonus bets support team is available 24 hours a day, 7 days a week for any responsible gaming concerns. Your safety is our priority.

Email Support
Usually responded to within 24 hours
Live Chat
Speak Up
Active 24/7

Why does bonus bets stand out in responsible gaming?

We don't just offer games — we deliver the full package of safe gaming experience.

Smart Limit Setting

Set your own limits for deposits, losses, and session time. Adjustable at any time — though increases require a 24-hour waiting period.

Reality Check Reminder

At regular intervals, pop-up notifications remind you how long you've been playing and the total amount you've wagered.

Self-Exclusion

Make the call yourself and close your account for any duration you choose. No marketing messages will be sent while self-exclusion is active.

Gaming History Tracking

You can view your full gaming history, a summary of wins and losses, and a breakdown of spending at any time.

24/7 Expert Support

Our trained support team is always available for any questions or concerns about responsible gaming.

Account Verification

Every account is verified to prevent minors from accessing the platform.

FAQ

The most frequently asked questions about responsible gaming.

Yes, but with one key difference. Reducing a limit takes effect immediately. However, increasing a limit comes with a 24-hour reflection period — this is intentional, to prevent impulsive decisions made in the heat of the moment.

Not at all. While self-exclusion is active you won't be able to log in, but your balance remains fully protected. Once the period ends or the process is complete, you can withdraw as normal.

Start with a calm, private conversation. Approach them with empathy rather than anger or criticism. If needed, reach out to the bonus bets support team — we're happy to assist with third-party requests as well. Consider recommending professional counselling.

Yes, completely free. Deposit limits, session timers, reality checks, cooling-off periods, and self-exclusion are all available at no cost to every registered bonus bets user.

Yes. The World Health Organization (WHO) recognizes gaming disorder as a legitimate mental health condition. With the right support at the right time, it is fully manageable. Cognitive Behavioral Therapy (CBT) and support groups have both proven highly effective.
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Join bonus bets and enjoy our safe, responsible gaming environment. Your fun, your control.

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